Uber is under fire from five transgender employees who say that, despite the company’s assurances it would help them to update necessary documents with the service, their accounts were shut off. They claim that Uber blocked them from working and told them that the documents they were trying to get updated were “fraudulent.” An investigation by the LA Times turned up multiple instances of trans people who have been adversely affected by the company’s botched policy. One driver had worked for the service for over a year when she submitted a form through the company’s website using the help page entitled, “I am transgender and need account help.” Uber deactivated her account and said she had submitted a fake picture. Uber says it recognizes “for transgender and non-binary drivers and delivery people, the name and photo on their ID does not always reflect their true identity” and that it is working to “better serve all users.”
Uber Can’t Seem To Figure Out Trans Drivers
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